Overview

Civic Core Connect operates SoKY Connect, a regional business network serving Bowling Green, Kentucky and communities throughout Southern Kentucky. References in this policy to “Civic Core Connect,” “SoKY Connect,” “we,” “us,” or “our” refer to the organization responsible for this website.

This policy applies to information collected through this website, including information submitted through contact forms, business directory forms, event forms, membership inquiries, email communications, and similar online interactions.

Information We Collect

Information You Provide

We may collect information that you voluntarily provide when you contact us, request information, submit a business or event, inquire about services, subscribe to communications, or otherwise interact with the website.

This information may include:

• Your name and job title
• Business or organization name
• Email address and telephone number
• Mailing or business address
• Website and social media information
• Business category, description, and service area
• Event details or directory information
• Information included in messages or form submissions
• Any other information you choose to provide

Information Collected Automatically

When you visit the website, certain technical information may be collected automatically through cookies, server logs, analytics tools, and similar technologies.

This information may include:

• Internet Protocol address
• Browser type and device information
• Operating system
• Approximate geographic location
• Pages visited and links selected
• Date, time, and duration of visits
• Referring website or search source
• Website performance and error information

How We Use Information

We may use collected information to:

• Respond to questions, requests, and inquiries
• Provide information about SoKY Connect benefits and services
• Process business directory or event submissions
• Communicate with members, businesses, and community partners
• Operate, maintain, and improve the website
• Understand how visitors use the website
• Promote local businesses, events, resources, or opportunities
• Protect the website against misuse, fraud, and security threats
• Comply with legal and regulatory obligations
• Enforce our agreements, policies, and website terms

We may also use business information submitted for publication in the SoKY Connect business directory, events calendar, member listings, social media content, email communications, or other promotional materials connected to the SoKY Connect network.

Cookies and Analytics

This website may use cookies and similar technologies to remember preferences, improve website functionality, measure traffic, and better understand how visitors interact with our pages.

Cookies used by the website may include:

• Essential cookies: Needed for basic website operation, security, and functionality.
• Preference cookies: Used to remember selections or website settings.
• Analytics cookies: Used to measure visits, traffic sources, and website performance.
• Marketing cookies: Used, where enabled, to measure campaigns or display more relevant promotional content.

You may be able to restrict or delete cookies through your browser settings. Disabling certain cookies may affect website functionality.

How We Share Information

We may share information only as reasonably necessary to operate the website, provide requested services, manage the SoKY Connect network, or comply with legal obligations.

Information may be shared with:

• Website hosting, maintenance, security, analytics, email, form, and technology service providers
• Civic Core Connect personnel, contractors, regional partners, or authorized representatives
• Benefit or service providers when you request information about a particular program
• Government authorities, courts, law enforcement, or other parties when required by law
• Professional advisers such as attorneys, accountants, or consultants
• A successor organization in connection with a merger, reorganization, transfer, or similar organizational transaction

We do not sell personal information for monetary compensation. Where applicable law defines “sale,” “targeted advertising,” or “sharing” more broadly, you may contact us regarding available opt-out rights.

Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business and membership records, resolve disputes, enforce agreements, meet legal requirements, and protect the organization.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal or operational requirements.

Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect information against unauthorized access, disclosure, alteration, loss, or misuse.

No website, electronic communication, storage platform, or internet transmission can be guaranteed to be completely secure. You should avoid submitting sensitive personal information through ordinary website forms or email unless specifically requested through an appropriate secure process.

Your Privacy Rights

Depending on your location, the nature of our relationship, and whether a particular privacy law applies, you may have the right to request that we:

• Confirm whether we process your personal information
• Provide access to certain personal information
• Correct inaccurate personal information
• Delete certain personal information
• Provide a portable copy of certain information
• Opt you out of certain targeted advertising, profiling, sharing, or sales as defined by applicable law
• Review an appeal concerning a denied privacy request

These rights may be subject to legal limitations, verification requirements, and exceptions. Some information may be retained when necessary to comply with legal obligations, complete a requested transaction, protect security, prevent fraud, or exercise legal rights.

Submitting a Privacy Request

To submit a privacy request, email info@sokyconnect.com or contact us through our Contact page.

Please include your name, contact information, the nature of your request, and enough information for us to identify the applicable records. We may request additional information to verify your identity and protect your information from unauthorized access.

Third-Party Websites and Services

The website may contain links to member businesses, community organizations, social media platforms, benefit providers, event websites, and other third-party services.

We do not control the privacy, security, content, or data practices of third-party websites. Visiting a third-party website is subject to that provider’s own terms and privacy policy.

Children’s Privacy

This website is intended for businesses, organizations, professionals, and adult members of the community. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Please contact us if you believe a child has provided personal information through the website so that we can review and address the matter.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, information practices, technology, or legal obligations.

The revised policy will be posted on this page with an updated effective date. Your continued use of the website after an update means the revised policy will apply to future interactions with the website.

Contact Us

Questions, concerns, and privacy requests may be directed to: